Terms

Terms & Conditions


Payment Due
You pay, I’ll bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, fabulous food colors and the perfect packaging. Your payment will reserve your pick-up date, too!


No show = No cookies
Your cookies are best enjoyed fresh. Not showing up to the agreed upon pick-up time forfeits your order. But take heart, they will be donated to a family in need. Need to reschedule your pick-up? No problem! Please reach out 3 days prior to your pickup time.


Refunds
If you’re not satisfied, I’m not satisfied! Reach out and let me know if there’s a problem, and I’ll find a way to make it right, whether that’s a full or partial refund, credit for a future order, or some other creative solution that turns your frown upside down!


Delivery Clause
All orders are pick-up only. Delivery can be an option if you live within 10 miles of the pick-up location with an additional fee of $10.  Just choose delivery when you check out on the website, or let me know your preference when ordering custom cookies. I love a good drive–bonus if that drive is past a Starbucks!


Pick-up Dates and Times
Delivery and pickup times are set upon ordering, so please put that cookie pickup in your calendar! 


Change Cutoff
Decisions are tough! But I’m here to help. Order changes can be made within 24 hours of placing an order. After that, all change requests will be under consideration and a small fee may apply.


Inspiration
Thanks tons for bringing those inspo pictures! Just keep in mind that they are just that – inspiring. I won’t make a perfect replica of another cookie artist’s work, but I love to know what you like most in another set so that I can create something unique just for you.


COVID Care
I know that you may come in contact with a person who has COVID, and I want to work with you. Need to reschedule your event? I can freeze your cookies for two weeks so you can stay home and rest.  

And while we’re on the subject, I will never don my apron or turn on my oven if I’m ill, or if my immediate family or I have been exposed.  So, if I reach out to you to let you know that illness may impact your event, I hope you’ll understand.  I’ll do everything I can to fulfill all orders in a timely way.


In a hurry?
While I can’t accommodate all last-minute orders, I will make my best effort! Orders placed with a turnaround time of under 7 days will require a rush fee of $20.


Price Adjustments
All prices are subject to change. Prices are often dictated by my cost of ingredients. I’m always trying to provide the best-tasting cookies to my clients. This also means that I can’t honor old pricing (because the grocery store won’t honor their old prices on butter– darn it).


Product Photography
Say Cheese!! I create replicas of client orders to photograph these pretty sweet-lookin’ sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me.


Copycats
Copyrighted images (think Star Wars and Peppa Pig) are protected and I won’t be able to replicate them (who wants a cookie controversy, right?). I can make a similar color palette, though, so let’s talk! Often a set inspired by your character theme will fit right in on the dessert table, without getting us in trouble with Disney.


Pictures are Worth a Thousand Words
But they are not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also, cookies in photos may not be true to size! (Which is a bummer, because I’d frankly love to eat an 8.5x11 inch cookie!)


Eenie Meenie Order Minimums
(That didn’t rhyme – I’m a baker not a poet.)  I require a minimum of one dozen! Need fewer? Stay tuned for a popup shop announcement on my Facebook page!


It’s All Yours Now
Once you pick-up your order (thanks again, by the way), what happens to your cookies and treats is all on you! I’ll include a Cookie Care card with your order giving you the lowdown on how to keep your sweets in their best condition.


Achoo! Allergies?
Baked goods are often made with foods that can be known allergens. While I can do my best, I can’t always accommodate allergy-conscious orders. Please do reach out – I may have a perfect referral for ya!


Cottage Food Laws
This food is made in a home kitchen and is not inspected by the Department of State Health Services or a local health department.  My kitchen is not nut-free, egg-free, dairy-free, or gluten-free. Boring disclaimer, but I have to say it.


Weather Clause
If pickup is impossible due to inclement weather, your order will be heat sealed for a later pickup date. While I don’t refund due to weather, I will make sure your order is kept as fresh as possible!


Bulk Order?
Due to the custom work required for each cookie, I am unable to extend discounts regardless of quantity. If you have a specific budget you are working with, feel free to let me know in advance and I’ll do my best to offer a solution that fits your budget.


Pay means Yay!
Once you’ve submitted (awesome) payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my cookies are awesome. Awesome!